Support

How do I cancel my galleybook premium subscription?

Subscriptions are managed by Apple. On your iPhone open Settings → your name → Subscriptions → galleybook, then tap Cancel Subscription. You'll keep premium until the end of the current billing period. You can also reach the same screen from Settings → Subscription inside the app.

Can I get a refund?

Refunds for App Store purchases are handled by Apple, not by us. Request a refund at reportaproblem.apple.com. If Apple declines and you believe something was wrong on our end, email us and we'll do what we can.

A recipe import didn't work — what can I do?

galleybook uses AI to extract recipes from Instagram, TikTok, YouTube, and most recipe websites. Some sites block automated access, and short-form video without a written caption can be hard to parse. Try the same recipe from a different source if possible, or paste the ingredients into the manual editor. If a specific URL keeps failing, please email us the link so we can investigate.

How do I invite family members to my galley?

Open Settings → Galley → Invite, copy the invite link, and share it with the people you want to add. They sign in with Google or Apple and are added automatically.

How do I delete my account?

Open Settings and tap Delete Account. Your personal data, recipes in your own galley, and uploaded photos are deleted immediately. Recipes you created in a galley owned by someone else stay in that galley but are detached from your name.

How is Family Sharing handled?

galleybook premium supports Apple Family Sharing. Members of your Apple family group automatically share your subscription on their own devices once they sign in to galleybook. Premium access is also shared across all members of a galley, so anyone you invite gets premium features within that galley while your subscription is active.

I forgot which account I signed in with.

galleybook uses Sign in with Google or Sign in with Apple — there is no password. If you're not sure which one you used, try both on the sign-in screen. Sign in with Apple may use an Apple-relayed email (e.g. xyz@privaterelay.appleid.com) rather than your real address.

I'd like to report a bug or request a feature.

Use the feedback button in the app (above the bottom navigation), or email us at contact@galleybook.com. Please include your device model, iOS version, and a screenshot if you can.